Co-Founder and Managing Director of Dancing Lion Training & Consultancy Ltd

M.Sc, M.Phil, MPNLP, DiSC, IMI

Located in United Kingdom

Profile

Senior learning and development trainer, facilitator, coach and consultant with over 25 years of professional experience in design and delivery of leadership, management, coaching, business development and customer experience training programmes.

This experienced professional is skilled in working with leadership teams and operations to define and implement board level change to increase customer experience across the organisation. He has worked with many public-sector organisations and government departments, including City, Borough and District Councils, NHS, Housing Associations and BUPA.

Programmes include: managing change, building culture and integrating behaviours with values, leadership and management skills, coaching and mentoring, customer experience, competency framework development, frontline staff support, customer service environments and quality management.

Steve holds an M.Sc. in Change Agent Skills and Strategies, is qualified in facilitating behavioural change at individual, group and organisation level and M.Phil. in Research Methods from the School of Management, University of Surrey along with certification as Master Practitioner in Neuro Linguistic programming, (NLP) DISC Certified Behavioural Profiling Analyst and Accredited Assessor in Sales and Customer Service. He has extensive multicultural experience having worked in U.A.E, Saudi Arabia, Bahrain, Qatar, India, Malaysia, Hong Kong, Nordics, Europe and UK.

Skills

Career Coaching
Coaching
Mentoring
Strategic Planning
Team Coaching

Experience/Employment history

1999 -2024 Present – Managing director dancing lion training & consultancy ltd UK
2013 -2020 Present – Director, Mentors and Leaders UK
2014 -2015 Learning & Development Strand Leader Merchants Consultancy with Reliance Jio, India
2013 – 2014 Learning & Development Lead Consultant – Ashgahl Public Works Authority, Qatar.
2011-2013 Learning & Development Manager BT Advise for Telekom Malaysia – Kuala Lumpur
1981 -1999 Founding member and senior training consultant – The Merchants Group UK

Qualifications & Certifications

M.Sc. –Master of Science in Change Agent Skills and Strategies, School of Management, University of Surrey U.K
Phil. – Master of Philosophy Research Methods. School of Management, University of Surrey U.K
MPNLP -Certified Master Practitioner in Neuro-Linguistic Programming (NLP) in coaching and training; PPD Ltd UK Co-certified by John Grinder – Co-creator of NLP.
DiSC Certified Behavioural Profiling Analyst.
IMI Accredited Assessor for the Institute of the Motor Industry in sales and customer service.

From: £250.00 / month with a 15-day free trial

An experienced professional skilled in working with leadership teams and operations to define and implement board level change to increase customer experience across the organisation. He has worked with many public-sector organisations and government departments, including City, Borough and District Councils, NHS, Housing Associations and BUPA.