We take your complaints seriously
We at MentorMeet deeply value your experience and feedback. Our complaints procedure is designed to ensure that any concerns raised receives our full attention. Please do not hesitate to reach out to our dedicated support team using the complaints form below. Please include details of:
- What went wrong
- When and where it happened
- Who was involved
- What outcome you are hoping for
- Your name and contact details
How we will respond
As your feedback is invaluable to us, we warrant that we will investigate all complaints thoroughly and discreetly. We will aim to contact you within 10 working days acknowledging your complaint and to deal with all concerns raised as quickly as possible.
Sometimes we may need to investigate your complaint or concern in more detail to ensure we take the right action. Depending on how complex the complaint or concern is, we may need some more time to investigate it. If that is the case, we will contact you to keep you updated. When the investigation is completed, we will contact you again to provide our response, including what we plan to do about it.
How we use feedback and comments to learn and improve
We are committed to continuous improvement in the way we work. We use all feedback anonymously within our organisation, to help us learn and improve our services. If you have fed back a positive experience to us, we will make sure the right team or individual receives this feedback.